TriStrata Service Bulletin - May 13, 2019

Copy of Version 2

TriStrata Group has recently implemented several service enhancements to reduce any ozone related disruption and improve your food safety performance.

CENTRALIZED DISPATCH DESK - SUPPORT@TRISTRATAGROUP.COM

We’ve expanded our local service team and added a central dispatch desk to provide a vital link to execute planned maintenance and expedite corrective repair. To schedule on-site service simply e-mail us at: support@tristratagroup.com

PHONE TECHNICAL SUPPORT - (888) 379-1453

TriStrata engineers, builds and installs our ozone generators, distribution units and monitoring systems, making it a truly integrated system. Our system analysts can troubleshoot the entire system and remedy most irregularities over the phone. Many issues can be resolved in a single phone call.

SERVICE DOCUMENTATION

To standardize support for your food safety audits all service documentation is provided to you at the conclusion of a site visit.

HARDWARE UPGRADES

Our field service team keeps your hardware updated with each visit so you benefit from our latest technologies. They also assist in many firmware and software updates.